Once you’ve sent that email application you'll be expecting a phone call or email from the company/recruiter, right? Here are a few phone/ email etiquette habits to get into.

Email follow-up

It can be a bit frustrating to send in a job application and not hear back from the recruiter/company. You wonder if they received your email or if they’ve forgotten about you. Calling to talk to an employer who hasn't considered you yet, can come off too strong, so you basically have two options: to keep waiting, or send them a follow-up email.

  • Be patient

After sending your job application, wait a week or two before sending the follow-up email. Recruiters usually take up to two weeks before they can get back to you — considering that they have a lot of applications to read through. If you don’t hear back by then, consider your next option; a follow-up email.

  • Keep it short

Keep your email short, and to the point; you don’t want to bombard an employer with a long-winded email. Structure it as sort of a little reminder. Employers are likely to be busy, so get right to the point, explaining who you are, and the point of your email. Here’s an example:

Dear Sir/Madam,

I applied for the advertised position of (name the position) on the (date of application). I am following-up on whether there has been any progress regarding the application process.

Yours sincerely,

(Full name)

Phone call follow-up

When you’re expecting a phone call from a recruiter/company, your manners should always leave a favourable impression. Remember recruiters/companies phone you to find out more about you as an applicant.

  • Do answer professionally

Always identify yourself when answering a phone, especially if it's a number you're unaware of. For example, “Hello, this is Busi speaking.”

The recruiter will then identify themselves. It’s advisable to use the caller's title during the conversation; for example, Mr., Mrs. or Ms; and their last name. You can only use their first name if they ask you to use it. Otherwise, stick to their formal title.

Recruiters sometimes call at unexpected times, so if you're in a noisy environment, ask the interviewer/ recruiter to call you after five to ten minutes, so you can move to a quieter spot.

Also, it is considered good manners if the person who made the call closes the conversation, and hangs up first. If a HR consultant calls you, and you hang up first, it might be considered rude.

  • Do use appropriate language

Avoid using slang or poor words, such as “nah”, “yeah” or “ah” when responding. Always respond with a simple “yes”, or “no” — this shows that you're listening and understand what the call is about. Feel free to ask questions, it shows that you're interested in the phone call. Remember phone calls are usually short, this means you have a limited amount of time. At the end of your conversation, remember to thank the caller for the phone call.

  • Do keep track of your applications

Keep a notebook with you, always, of what job positions you’ve applied for, so that you are not completely overwhelmed when you receive an unexpected call.

Practising these habits can give a good first impression of your personality, and make your chances of getting the job higher. Good luck!

Image courtesy: Christopher Mazzoli